Payment / Refund policy
Credit card payment
Credit card online payment info You can pay for the order on the site with a credit card online when placing an order or after from your personal account. Payment is processed instantly, at any time of the day or night with no commissions or additional fees. Payments are made through FONDY, the official VISA and MasterCard service provider. Payment Card Industry Data Security Standard (PCI DSS) - the information security standard developed by the international Visa and MasterCard payment systems - is used for processing the card data. This ensures the secure processing of the details of the Holder's credit card. The applied data transmission technology guarantees the security of all transactions with cards by using the Secure Sockets Layer (SSL), Verified by Visa, MasterCard Secure Code protocols, which have the highest level of protection. For online payment, you can use Visa, VisaElectron, MasterCard, Maestro. If your card is subscribed to 3D-Secure, your payment will be authorized using a one-time password. Please note that the merchant does not receive or save your credit card details. Entry and processing of confidential payment data is performed on the side of the processing center. No one, not even the seller, can get the details of your bank card, which guarantees complete security of money and personal data. To pay by credit card, you must fill in the fields of the payment form: 1. indicate the card number (16 digits on the front side of the card); 2. name and surname of the cardholder (exactly as they are written on the front of the card) 3. expiration date of the card, which is written on the front side of the card. 4. enter CVC / CVV number (3 digits, which are printed on the back of the card, on the signature strip); Cancellation of payment For a full or partial refund of funds to the card, you need to contact the hotgear.eu website support. Normally, the funds will be returned to your card within 2-3 days. The exact period for refunding funds depends on how long ago the order was placed and on the bank that issued the card (the maximum refund period cannot exceed 30 days).
1. Return due to incorrect or accidental payment. If you paid a wrong service (not the one you wanted), or payment was accidentally duplicated (payment of the same service was effected several times). 2. Cancellation of a service. If you paid a service but, for some reason, you do not need this very service any more, or you simply changed your mind – refund will be possible before the start of implementation of this service. You can also contact the support service to find an alternative or refund your money: Skype: HOTGEAR E-mail: firstname.lastname@example.org Discord: hotgear#5875 Telegram: @HOTGEAR Live chat on the website. 3. Not completed service or emergency. If we did not complete a service for any reason, we can offer an alternative solution of the problem: You have the right to cancel your order after the start of the service and ask for a partial refund. In this case, the amount of the refund will be proportional to the volume of the unfinished services. Replacement of a service with the other one the cost of which does not exceed the cost of the service already paid (or multiple services). In addition, we can complete the service later, if you agree. If the service is replaced with a cheaper one, we will refund the difference between the service cost. Full refund of the amount if service wasn’t started. The Customer has the right to initiate a dispute within 30 days from the date of payment. Disagreements and misunderstanding. Attention If a service was delayed and completed we do offer some kind of free service but no refund is possible. If a service has been already started, we refund only part of the amount paid. If the service is completed for 100% any kind of compensation is impossible.